Terms of service

Last updated: 24 August 2026

Welcome to Altura Labs. By accessing our website or placing an order with us, you agree to the following Terms of Service.

1. General

Altura Labs reserves the right to update, modify, or discontinue any part of our website, products, services, or these Terms of Service at any time.

We may also refuse or cancel an order where we consider it necessary, including where there are concerns regarding product availability, payment, compliance, or the intended use of a product.

2. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, pricing, and other information displayed on our website are accurate.

However, information may occasionally contain errors, omissions, or inaccuracies. Altura Labs reserves the right to correct such information and, where appropriate, cancel or amend an order affected by an error.

3. Research-Use Products

Certain products sold by Altura Labs may be supplied for research, laboratory, analytical, educational, or other non-human-use purposes only, as indicated on the relevant product page or product documentation.

Where a product is identified as being intended for research purposes, it is not represented or marketed by Altura Labs as being approved for human consumption, diagnosis, treatment, prevention, or mitigation of any disease or medical condition.

Customers are responsible for determining whether a product is suitable and lawful for their intended use.

Products supplied for research purposes must not be used in humans or animals where such use is not permitted by applicable law, regulation, or product instructions.

Altura Labs does not provide medical advice, treatment recommendations, dosing instructions, or instructions for human use of research-use products.

4. Customer Responsibility

Customers are responsible for using products only for lawful purposes and in accordance with applicable laws, regulations, instructions, warnings, and restrictions.

Customers are also responsible for ensuring that the purchase, possession, storage, handling, transportation, and use of any product is lawful in their jurisdiction.

By placing an order, you acknowledge that you are responsible for determining whether the products you purchase are appropriate and lawful for your intended purpose.

5. No Medical Advice

Information provided through the Altura Labs website, product descriptions, communications, or other materials should not be considered medical advice.

Nothing on our website is intended to replace advice from a qualified healthcare professional.

If you require medical advice regarding a health condition, medication, treatment, or other health-related matter, you should consult an appropriately qualified healthcare professional.

6. Liability

To the maximum extent permitted by law, Altura Labs will not be responsible for loss, damage, injury, or other consequences arising from the misuse, improper handling, unauthorized use, modification, or unlawful use of our products.

Altura Labs is not responsible for how products are used after they have been supplied to the customer.

Where products are supplied for research purposes, Altura Labs does not accept responsibility for any use outside the stated intended purpose.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable New Zealand law.

7. Orders and Payments

All orders are subject to acceptance and product availability.

We reserve the right to cancel or decline an order where necessary, including where we identify pricing errors, suspected fraudulent activity, compliance concerns, or other circumstances that make fulfilment inappropriate.

Payment must be received before an order is dispatched unless otherwise agreed in writing.

8. Shipping

Altura Labs will make reasonable efforts to dispatch orders within the timeframe stated at the time of purchase.

Delivery times may vary due to courier delays, weather, public holidays, customs, or circumstances outside our control.

Once an order has been handed to the courier, delivery is subject to the courier's processes and conditions.

9. Intellectual Property

All website content, including logos, branding, text, images, graphics, product information, and other materials, is the property of Altura Labs or its licensors unless otherwise stated.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission.

10. Website Use

You agree not to use our website for unlawful purposes or in a manner that could damage, interfere with, or compromise the operation or security of the website.

We reserve the right to restrict or terminate access to our website where necessary.

11. Third-Party Services

Our website may contain links to or rely on third-party services, including payment providers, courier companies, hosting providers, and other service providers.

Altura Labs is not responsible for the availability, performance, policies, or actions of third-party services.

12. Applicable Law

These Terms of Service are governed by the laws of New Zealand.

Any matters arising in connection with these Terms will be subject to the applicable laws and jurisdiction of New Zealand.

13. Consumer Rights

Nothing in these Terms of Service is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded under New Zealand law, including rights that may apply under the Consumer Guarantees Act 1993 or other applicable legislation.