Shipping policy

Last updated: 24 August 2026

At Altura Labs, we aim to process and dispatch orders as quickly as possible while providing reliable delivery throughout New Zealand.

1. Order Processing

Orders are generally processed and prepared for dispatch within 1–2 business days after payment has been received.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

2. Delivery Times

Our expected delivery timeframe is 5–8 business days from the date your order is dispatched.

Please note that this is an estimated timeframe and not a guaranteed delivery date. Delivery times may vary depending on your location, courier availability, public holidays, weather, and other circumstances outside of our control.

3. New Zealand Delivery

We currently offer delivery throughout New Zealand.

Delivery is generally completed using a tracked courier service where available.

Once your order has been dispatched, you may receive tracking information so you can monitor the progress of your delivery.

4. Delivery Delays

While we work to ensure orders are delivered within the expected timeframe, Altura Labs cannot guarantee delivery within a specific number of days.

Delays may occur due to:

  • Courier or postal delays

  • Severe weather

  • Public holidays

  • Incorrect or incomplete delivery information

  • High-volume periods

  • Events outside of our reasonable control

If your order has not arrived within a reasonable period after the expected delivery timeframe, please contact us and we will assist with investigating the shipment.

5. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information at checkout.

Altura Labs is not responsible for delays, additional costs, or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If an order needs to be resent due to an incorrect address supplied by the customer, additional shipping charges may apply.

6. Tracking

Where tracking is available, tracking information will be provided once the order has been dispatched.

Tracking updates may take some time to appear after the parcel has been handed to the courier.

7. Lost or Missing Orders

If an order appears to have been lost or has not arrived within a reasonable timeframe, please contact us with your order number.

We may contact the relevant courier to investigate the shipment and determine the appropriate resolution.

8. Delivery Responsibility

Once an order has been dispatched, delivery is handled by the selected courier or delivery provider.

Altura Labs will make reasonable efforts to assist with delivery issues but cannot control delays or circumstances occurring within the courier network.

9. Contact

For shipping enquiries, please contact:

Altura Labs
Auckland, New Zealand
Email: alturalabsnz@hotmail.com

By placing an order with Altura Labs, you acknowledge that the delivery timeframe of 5–8 business days is an expected estimate and not a guaranteed delivery date.