Contact information
Last updated: 24 August 2026
If you have any questions about our products, orders, shipping, returns, or any other matter relating to Altura Labs, please get in touch with us using the details below.
Contact Details
Business Name: Altura Labs
Location: Auckland, New Zealand
Email: alturalabsnz@hotmail.com, Phone: +64 29 052 16720
Customer Support
Our customer support team can assist with:
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Product enquiries
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Order enquiries
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Shipping and tracking
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Returns and refunds
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General website enquiries
When contacting us regarding an order, please include your order number where possible so that we can assist you more efficiently.
Response Times
We aim to respond to customer enquiries as soon as reasonably possible.
Response times may vary depending on enquiry volume, weekends, public holidays, and other circumstances.
Business Hours
Monday – Friday: [8am-10pm]
Saturday – Sunday: 8am-10pm
Messages received outside of business hours will generally be responded to on the next business day.
Postal Address
Altura Labs
Auckland, New Zealand
For returns or other physical correspondence, please contact us first to obtain the appropriate return or postal address. Please do not send products to an address without receiving confirmation from Altura Labs.
Important
For urgent medical concerns or medical advice, please contact a qualified healthcare professional or appropriate emergency service. Altura Labs does not provide medical advice or emergency medical assistance.